Duration: 10 Minutes
Marcus accidentally donates $1million and the team must fight to keep their jobs.
Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet, Steve is hit in the eye by a champagne cork at a company function, and a safety drill goes terribly wrong. Serena experiences an anaphylactic reaction at a staff dinner, triggered by Sanjays peanut hummus. Marcus unleashes an office financial crisis when he mistakenly donates a million dollars to the G.U.I.L.T initiative. The key to handling any crisis lies in the 3Cs: Calmly, Carefully, Collect.
"Remaining calm and focused will help you manage any crisis."
MANAGE CRISES EFFECTIVELY
Don’t waste time
INSTEAD: Save people, establish facts
Don’t act without understanding
INSTEAD: Calmly explore extent of problem
Don’t avoid or pretend
INSTEAD: Communicate and respond
Don’t exaggerate or blame
INSTEAD: Brainstorm solutions and move forward
