From Q&A Series
Duration: 13 minutes
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest challenges at work. A person’s personality may make it difficult for others to work. It may even impact their own performance. Clashes between people can affect the whole team causing tension and stress, wasting time and lowering productivity. Collaboration becomes increasingly difficult. The good news is people can change, if they want to. And when people in a team clash, a mediation can be facilitated professionally.
In this course, psychologists Eve Ash and Peter Quarry discuss techniques for managers to successfully negotiating conflicts. They explore ways to recognize unhelpful behavior patterns, and use insight, motivation and reward to change them.
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.