This is a course that will help managers or team leaders to be clear on their roles. In this course psychologists Eve Ash and Peter Quarry provide useful tips that will help new managers and those without formal training to clarify their roles and understand some of the essentials for being a good manager. They will learn about their responsibilities and the need to delegate, prioritize, build skills, develop and motivate people. They will learn to establish two-way feedback and manage performance using a three-step approach.

• Spend time with people individually and as a team
• Set and communicate clear expectations that ensure people are doing their job
• Help people improve by developing their skills
• Agree on two-way feedback
• Seek suggestions for team improvements
• Manage performance using a three-step approach

• Trainers
• Managers

• DVD
• Stream

• English

• Video Recording

• Interview