Marcus holds black swan day to help prepare people for crisis scenarios.
Marcus invites everyone to dress in black with a touch of red for his Black Swan meeting (Sanjay takes it to mean wear a black dress ). His aim is to explain the significance of black swan events and preparing for crises, which can occur when we least expect them. He runs Cutting Edge staff through a safety drill and asks them to predict the likelihood of things going wrong. Steve emphasizes the importance of a proactive approach to risk and the necessity of learning from past mistakes. (One such mistake was losing their biggest client Mr Garrison following Serenas flirtatious behavior at her 50th birthday.) Sam calculates that by his matrix, the likelihood of major error is over 60% at Cutting Edge, as long as Marcus is around.
"Consider possible nightmares ahead. Prepare checklists and promote safety"
MINIMIZE RISK
Don’t think it’ll never happen
INSTEAD: Expect the unexpected
Don’t leave it too late
INSTEAD: Prepare, train, use checklists
Don’t wait for a crisis
INSTEAD: Assess risk and identify triggers
Don’t justify past problems
INSTEAD: Learn from mistakes
- All staff
- DVD
- English
- Comedy
- Drama