Essential Counselling Skills
This title is part of the
Take Away Training Series
Synopsis
Learn the three main types of counselling skills and how to develop them to increase interpersonal effectiveness.
Key Learning Points
Core counselling behaviours:
- Make eye contact
- Nod, avoid distractions
- Face the person
- Active listening - summarise what has been said
- Observe feelings - make comments and show empathy
- Question and respond - use exploration questions
The road map - practical steps underlying the counselling:
- Clear problem statement - what hurts/is wrong?
- Identify blocks - causes, obstacles
- Identify possible solutions - evaluate
- Action plan
The style mix:
- The Advice Style - tell what to do, offer suggestions
- The "Yes, but..." Game
- The Question Style: ask questions - 'homework', silence; push responsibility back - increases commitment to solution
- Ask for feedback
- Refer difficult cases if out of depth
Package Description
DVD
Recommended Audiences
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT65
ISBN
9781921909498
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions