Video  Finder
The Power of Empathy
This title is part of the Take Away Training Series
Duration: 16 minutes
Synopsis

Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotional people.

Key Learning Points

All roles require empathy:
• Customer service
• Team members, leaders, managers, supervisors

Empathy as a skill:
• Show other person you have some understanding of being in their shoes
• Use for dealing with emotions - anger, sadness, confusion, euphoria...
• Lower emotional level before beginning problem-solving
• Misuse of empathy - take care with language
• Empathy helps you cope with stress - angry customers

Empathy as an attitude:
• Compassion for others
• Care and altruism
• Benefits of an empathic attitude: medically demonstrated; physical, emotional
• Helps eliminate anger - avoid the "anger trap"
• Practice focusing on others - 'attention shift' technique

Am I an empathic person?
• Happiness as an indicator
• Actively seek feedback

Package Description
DVD
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT68
ISBN
9781925287684
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions