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Video  Finder
Putting Customers First
Duration: 15 minutes
AUD $495.00
Synopsis

This video covers key training areas for achieving superior customer service by putting customers first. These include identifying customers, asking for feedback, injecting service enthusiasm and streamlining service procedures to provide personalised service and ensure customer satisfaction.

The experiences of two organisations, Mobil and Centrelink, have been used as examples to show how high performance and outstanding quality service can be achieved by putting customers first.

The video covers key training areas for achieving superior customer service including identifying customers, asking for feedback, promoting service enthusiasm and streamlining service procedures to provide personalised service and ensure customer satisfaction.

Key Learning Points
Help your whole organisation improve customer service with six easy steps:
  1. Know your customers
  2. Ask for customer feedback
  3. Create service enthusiasm
  4. Streamline procedures
  5. Personalise service
  6. Ensure satisfaction
Package Description
DVD with 13 page section in workbook including exercises, activities and to-dos.
Recommended Audiences
  • Executives
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Documentary
  • Case Study
STOCK CODE
CHPW3
ISBN
9781921910753
Published
Melbourne
Filming location
Australia
Release year
1998
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions