The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this leadership skill straining will equip organizations with the tools required to handle any difficult scenario while growing successful, problem-solving teams.

Informative, thought-provoking case studies and lessons presented in this training are intended for managers, teams and staff at all levels and will sharpen effective communication and leadership skills. Covers:

• Open communication, conflict resolution, and teamwork.
• Leadership, feedback and problem solving
• Diversity, bullying and sexual harassment
• Customer service, managing complaints and quality assurance