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Controlling Call Time

From Hotlines Series

Duration: 15 minutes

AU $275.00
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Controlling Call Time
Synopsis

Staff in call centres need to be able to control call time and manage talkative callers politely.

Key Learning Points

• Be patient
• Respond and move on
• Ask questions or offer help
• Summarise
• Interrupt politely - use name
• Stick to rules

Package Description
DVD with 10 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
  • Video Recording
Presentation Style
  • Drama
STOCK CODE
HL10
ISBN
9780980353310
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions
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Submit
New Releases
7DTV Streaming
ESL Learning English
Contact Us
  • Products
  • 2016 Catalogue
  • New Releases
  • 7DTV Streaming
  • 7D Trailers You
  • Eve Ash
  • Comedy
  • ESL Learning
  • Miscarriages of Justice
  • Schools & Libraries
  • Free Resources
  • Quotes & Orders
  • Contact Us
  • About Us
  • Site Map
© 2016 Seven Dimensions
Terms & Conditions | Privacy Policy