Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.

This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practise, provide feedback).

• Avoid mistakes that coaches make when attempting to build skills
• Use a four-step technique for building a particular skill
• Explain tasks simply and clearly
• Demonstrate a task and have the employee practise it
• Provide feedback on the employee's progress