This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in the workplace, whether they are directly involved in the conflict or are a third party mediating a dispute.

The three key coaching skills learned will ensure that conflict does not waste valuable time and money, but results in a 'win-win' solution.

• Avoid the wasted time and effort caused by conflict
• Break a conflict spiral
• Gain cooperation and commitment
• Generate creative solutions that result in mutual satisfaction