Discover the major trap managers, team leaders and others fall into when counselling.

Learn the difference between advice style and question style counselling. Find out techniques that will help when handling an unmotivated employee or gaining commitment for improved performance.

1. Be able to describe the advantages and disadvantages of two styles of counselling - the advice style and the question style
2. Be able to demonstrate these two styles of counselling in a role-play exercise
3. Have improved their confidence in conducting formal and informal counselling sessions