Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen for the common thread and explore feelings.
Five traps to effective listening:
1. Giving a mixed message
2. Going down the wrong path
3. Misunderstanding
4. Overload
5. Discomfort with feelings
1. Be able to describe the five traps to effective listening
2. Be able to describe the five key skills to effective listening
3. Be able to demonstrate effectively the five key skills of effective listening in a role play
DVD with PDF workbook on disc.
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