You don't get a second chance to make a first impression. Learn why first impressions are so important.

Discover how to give a positive impact whether you are going for a job interview, making a sales call, receiving a visitor at the reception desk or dealing with customers.

1. Be positive
2. Be helpful
3. Be professional
4. Be organised
5. Be special

1. Be able to describe why creating a winning first impression is so important
2. Be able to list five ways in which people can make a winning first impression
3. Have identified three specific things they can do to improve the first impression they make