From People Skills Series
Duration: 17 minutes
Learn the difference between being aggressive, non-assertive and assertive.
• Discover effective ways to handle an angry customer, an unreasonable boss, a pushy salesperson, a bullying workmate or an unfair partner.
• Minimise stress, get results and feel good about yourself.
Distinction between three types of communication: being aggressive, being non-assertive and being assertive.
1. Be able to describe the difference between being aggressive, non-assertive and assertive
2. Have practised being assertive in a role-play and received constructive feedback
3. Have identified three specific behaviours they need to change to become more assertive in their workplace
DVD with PDF workbook on disc.