Within organisations people at all levels are needing to rely more on personal persuasive skills to get things done rather than on authority and formal power.

Learn five influencing styles and the different situations in which to apply them.

1. Formal power
2. Expert power
3. Reward power
4. Punishment power
5. Charismatic power

1. Be more aware of the range of situations in which they need to be able to influence others
2. Be able to describe the five bases of power to influence others
3. Have identified the types of power they can use to influence others in a number of work situations