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Handling Difficult People

From People Skills Series

Duration: 14 minutes

AU $495.00
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Handling Difficult People
Synopsis
Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger.
Key Learning Points
  1. Take aside
  2. Stay in control
  3. Reward what you want
  4. Do not take it personally
  5. Push for commitment
Learning Outcomes
  1. Be able to describe five different types of difficult people
  2. Be able to demonstrate in a role-play, effective methods for dealing with difficult people
  3. Have received feedback on how well they deal with a difficult person
Package Description
DVD and PDF workbook on disc
Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
  • Video Recording
Presentation Style
  • Drama
STOCK CODE
PSKILLS18
ISBN
9781875645466
Published
Melbourne
Filming location
Australia
Release year
1993
Remastered year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions
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Submit
New Releases
7DTV Streaming
ESL Learning English
Contact Us
  • Products
  • 2016 Catalogue
  • New Releases
  • 7DTV Streaming
  • 7D Trailers You
  • Eve Ash
  • Comedy
  • ESL Learning
  • Miscarriages of Justice
  • Schools & Libraries
  • Free Resources
  • Quotes & Orders
  • Contact Us
  • About Us
  • Site Map
© 2016 Seven Dimensions
Terms & Conditions | Privacy Policy