It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also budget cuts, restructuring and changes to roles and responsibilities.

Learn the three essential steps of communicating bad news effectively to minimise conflict and trauma.

1. Get to the point
2. Deal with reactions
3. Focus on positives

1. Be able to describe the three main skills of giving bad news sensitively and effectively
2. Have practised these three main skills in a role-play and received feedback