Anxiety and fear:

• Nerves are useful
• Prepare adequately
• Use deep breathing
• Use positive visualisation - 'see' a successful session
• Use introductory activity
• Don't panic
• Ask audience for help
• View audience positively
• Be comfortable with silence

The boredom factor:

• Less is more - simpler, fewer slides
• Build in variation
• Ask for feedback

Unexpected disasters:

• Have back-up plan for potential problems, eg. limited time
• Calm audience down - joke if equipment fails
• Take the lead - shows you are feeling OK
• Offer apology
• Involve audience in solving problem
• Buy time with activity, eg. generating questions for later

Difficult, challenging people:

• Avoid conflict spiral
• Defer discussion
• Seek others' views
• Acknowledge their views

They just don't buy it:

• Pick up cues early
• Ask questions
• Listen non-defensively
• Use lateral persuasion - scenarios, case studies
• Collaborate - share expertise