1. Set clear direction

• Clarify the organisation's goals, objectives and timeframes
• Clarify the team's role and contribution to support the organisation's goals
• Communicate direction in an inspiring way by providing examples, telling stories and generating excitement
• Lead team meetings effectively with variation, and links between team and individual roles

2. Facilitate open communication

• Set up ground rules/list of agreed behaviours (meetings confidentiality, day-to-day work issues)
• Group discussion

3. Provide appropriate leadership

• Flexible direction according to situation (strong direction, eg. new person; standing back, empower team)
• Fostering self direction

4. Develop cooperation

• Be a positive role model - pitch in
• Give rewards
• Positive public feedback
• Manage relationships with other groups - cooperation within and across

5. Continuous improvement

• Review mistakes
• Feedback culture

6. Common mistakes for team leaders

• Providing insufficient coaching to bridge gaps
• Expecting a 'team building' activity to carry everyone for a year
• Not enough shared leadership
• Not enough celebration of success