The 'content channel' - what is the group working on (most people only focus on this aspect)
The 'process channel' - how the group works together
Be both a participant and an observer
Main elements of group dynamics:
Goals clearly understood
Group communication
Shared leadership
Decision-making process
Managing conflict
Group norms
Group cohesion
Problem solving approaches
Influencing group dynamics:
How do you manage or change the way a group is working?
Work at both levels - stay tuned to the content channel and the process channel
Make a process observation - a statement you are seeing (some people have said very little)
Proactively suggest a change - "I'd like to hear from..."
Give individual or group feedback - if the feedback is negative, make sure you are constructive, specific and explain the consequences of the behaviour
