LOGIN / SIGN UP
HOME
NEW RELEASES
PRODUCTS
7DTV STREAMING
2016 CATALOGUE
ABOUT US
CONTACT
Search
Browse Topics
LOGIN
HOME
NEW RELEASES
PRODUCTS
7DTV STREAMING
2016 CATALOGUE
ABOUT US
CONTACT
Search
Browse Topics
LOGIN
HOME
NEW RELEASES
PRODUCTS
7DTV STREAMING
2016 CATALOGUE
ABOUT US
CONTACT
Search
Browse Topics
Management Mastery Checklist
From
Take Away Training Series
Duration: 14 minutes
AU $275.00
Buy now
Synopsis
Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating.
Download the Take Away Training PDF Mini Catalog
Key Learning Points
1. Lead by example
Be a role model
Lend a hand - step in
Same rules for yourself as for team
Manager in customer service role with team
Be exemplary at own work
2. Build trust
Be consistent, not moody
Keep promises
Treat appointments for team members same as external
Stick by your word
Admit mistakes
Admit what you don't know
Be fair
3. Inspire and motivate
Be enthusiastic yourself
Be optimistic, positive
Give praise and encouragement regularly
4. Communicate effectively
Explain tasks and roles clearly - check understanding
Use appropriate method - spoken, written...
Ask for feedback on specific issues
Don't over-talk - cluster or group your information
5. Develop the team
Be there!
Understand skills needed
Identify gaps
Be a coach, mentor
Individual development
6. Be supportive
Understand concerns
Show empathy
Be flexible, creative in supporting through a specific problem
Support the most desired management characteristic according to surveys
7. Create a feedback culture
Encourage open, honest feedback
Ask for/welcome feedback yourself
Be non-defensive
Regular feedback
Time for each person
8. Focus on results
Don't do other behaviours, then miss this critical one!
Maintain focus on goals and how they can be achieved
Package Description
DVD
Recommended Audiences
Managers
Distributed in the following format(s)
DVD
Available in the following language(s)
English
Media Type
Video Recording
Presentation Style
Interview
STOCK CODE
TAT57
ISBN
9781921909689
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions
Submit
Products
2016 Catalogue
New Releases
7DTV Streaming
7D Trailers You
Eve Ash
Comedy
ESL Learning
Miscarriages of Justice
Schools & Libraries
Free Resources
Quotes & Orders
Contact Us
About Us
Site Map
© 2016 Seven Dimensions
Terms & Conditions | Privacy Policy
Submit
New Releases
7DTV Streaming
ESL Learning English
Contact Us
More Options
Products
2016 Catalogue
New Releases
7DTV Streaming
7D Trailers You
Eve Ash
Comedy
ESL Learning
Miscarriages of Justice
Schools & Libraries
Free Resources
Quotes & Orders
Contact Us
About Us
Site Map
© 2016 Seven Dimensions
Terms & Conditions | Privacy Policy