The Power of Empathy

Duration: 16 minutes

AU $275.00
The Power of Empathy
Synopsis

Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotional people.

Key Learning Points

All roles require empathy:
• Customer service
• Team members, leaders, managers, supervisors

Empathy as a skill:
• Show other person you have some understanding of being in their shoes
• Use for dealing with emotions - anger, sadness, confusion, euphoria...
• Lower emotional level before beginning problem-solving
• Misuse of empathy - take care with language
• Empathy helps you cope with stress - angry customers

Empathy as an attitude:
• Compassion for others
• Care and altruism
• Benefits of an empathic attitude: medically demonstrated; physical, emotional
• Helps eliminate anger - avoid the "anger trap"
• Practice focusing on others - 'attention shift' technique

Am I an empathic person?
• Happiness as an indicator
• Actively seek feedback

Package Description
DVD
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
  • Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT68
ISBN
9781925287684
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions
Submit
Products
2016 Catalogue
New Releases
7DTV Streaming
7D Trailers You
Eve Ash
Comedy
ESL Learning
Miscarriages of Justice
Schools & Libraries
Free Resources
Quotes & Orders
Contact Us
About Us
Site Map
© 2016 Seven Dimensions
Terms & Conditions | Privacy Policy
Submit
New Releases
7DTV Streaming
ESL Learning English
Contact Us
© 2016 Seven Dimensions
Terms & Conditions | Privacy Policy