Be aware of your own body language:

• Practice observing yourself
• Ask for feedback
• Consciously change body language

Learn to read others' body language:

• Be careful when interpreting others' body language - easy to interpret smiles at good news (happy); ambiguous - frowning at a presentation (annoyed, confused, unsure?)
• Check your interpretation
• Respond to the body language message

Body language for presentations:

• They're staring - but are they interested?

Body language for selling:

• The importance of checking

Body language for conflict:

• Breaking the spiral

Becoming more expressive:

• Don't be false
• Focus on specific situations
• Practice specific body language skills (changing voice tone)
• Check the impact of what you're doing