Duration: 15 minutes
The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it?
Get the simple, practical answers in this program.
What is Emotional Competence?
• Emotional intelligence and emotional competence
• How you deal with yourself and other people
Emotional Self Awareness:
• What extent do you really know yourself
• Can you accurately identify your own emotions
• To what extent do you have self knowledge, bias or stereotypes
• Recognising your own thinking patterns
• Getting in touch with your own intuition
Emotional Self Control:
• In particular controlling your own emotions
• Ability to stay calm in a difficult or challenging situation
• Talk yourself out of a bad mood and into a good one
• Emotional stamina - not giving up in a hard situation
• Remain optimistic
Understand Others' Emotions:
• Being sensitive to other peoples feelings
• Accurately interpret and read other peoples emotions
• Showing concern to help other people
Social Skills:
• Ability to communicate your feelings
• Talking about how you feel
• Ability to collaborate rather then fight or compete with others
• Motivate and energise others
• Ability to be adaptable
• Maintaining and building trust
• Encouraging open communication
