1. Deliver Politeness & Courtesy

• Use of names
• Greeting
• Eye contact
• Smiling
• Positive body language
• Offer as much assistance as possible
• If something goes wrong, apologise
• Create 'wow' response with 5 star politeness and courtesy

2. Have Knowledge & Information

• Know things about company, product, service
• Do research to find out more
• Refer to facts and research

3. Reveal Achievements

• Mention achievements to create an impression
• Talk in a subtle, modest way instead of a bragging way
• Achievements can be feedback you have received

4. Show Enthusiasm & Motivation

• Using tone of voice, body language, smile, eye contact
• Recognise if you lack enthusiasm & motivation
• Observe someone else who is more extroverted, and look at the things they do and practise them

5. State Values & Beliefs

• When you make a statement about your values or beliefs it leaves a strong impression
• Make sure you follow with the action you are talking about

Implementing the 5 points:

• Going for a job interview, aim to hit all 5 points
• Use as a checklist