Personal Qualities:

• Ability to welcome change
• Resilient
• Active learner
• Supportive and understand others' reactions

Driven by a Vision:

• Personally driven by the change
• Take opportunities to talk about the change
• Promote the change
• Be enthusiastic
• Focus on the outcome

Build the Foundation for Change:

• Plan systematically
• Research the best way to introduce change
• Support system during change

Implementing the Change:

• Need to manage change effectively
• Communicate frequently throughout the change

Gain Commitment:

• Understand peoples reactions to change
• Allow opportunity to let people vent feelings
• Involve people in the change and decisions, ensures commitment and ownership
• Be clear with what parts in the change people can be involved in, and what parts they can't be
• Find a Change Champion, someone who is very enthusiastic about the change and optimistic, someone others can relate to, can be a peer

Celebrate the Achievements:

• Stop after the change has been implemented and celebrate
• Afternoon tea or lunch together

Using the Manage Change Successfully list:

• Managers go through the list and assess themselves on each point
• Identify strengths and things needing development