Duration: 18 minutes
Dealing with negative and difficult people is one of the most stressful tasks in today's workplace.
Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression.
Unfortunately, life is full of difficult situations and very often these involve dealing with the negative behaviour of others in the workplace.
This video program teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.