These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and training sessions about dealing with conflict.

• Case 1: The urgent order. (2 & 1/2 minutes)
• Case 2: Trouble in Maintenance. (3 minutes)
• Case 3: The receptionist and the customer. (2 & 1/2 minutes)
• Case 4: The call centre.(4 minutes)

DVD

• All staff

• DVD

• English

• Video Recording

• Case Study