Video  Finder
The Phone as a Friend
This title is part of the Sales and Service Masterclass Series
Duration: 13 Minutes
Synopsis
Ideal for group training and self-development..with excellent workbook and handouts.

Psychologist Peter Quarry and a panel of sales experts discuss how to maximise the potential for the phone to become one of the sales person's most valuable assets. They cover a range of skills and helpful tips on using the telephone and SMS technologies to maximise potential sales and advertise, including how to leave clear, simple messages, when to call and how to log each contact with customers.

Key Learning Points

Find out how and when to effectively and efficiently use the phone in selling:

  • Take opportunity to sell or add on, when someone calls in
  • Avoid call reluctance by getting calls done early
  • Leave clear, simple effective messages with slow delivery phone number
  • Follow up soon after the contact once or even twice
  • Use a personable voicemail greeting, log all contacts
  • Use SMS for confirmation or promotions
Recommended Audiences
  • Sales Staff
  • Managers
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
SASM06
ISBN
9781921635403
Published
Melbourne Australia
Filming location
Melbourne, Australia
Release year
2009
Copyright owner
ClickView
Publisher
Seven Dimensions