Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demonstrate how to give feedback and manage upwards, all while learning to empower and motivate.
In this course we explore a case study. David is unaware of how disempowering his behavior has become to Anne. She gives David specific feedback and he improves.
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Part 1 explores David's leadership mistakes with Anne – he doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, and is oblivious to Anne's body language and the impact of his own behavior.
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In Part 2, Anne gives David specific feedback about his behavior and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change.
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In Part 3: David discusses career goals with Anne and brings out her motivation.
With a workbook with activities, handouts and a full script.
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Available in the following language(s)