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Consistent Sensational Service
Duration: 7 Minutes
Synopsis

Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service experience so it is great marketing and it is an important way to stand out from your competitors.

In this Consistent Sensational Service video you learn how to deliver sensational service consistently – with your words, tone of voice, body language and especially your actions, every time, all the time. In this dramatized case study, Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.

Key Learning Points
  • Don’t be indifferent INSTEAD: Respond positively and build trust
  • Don’t assume you know INSTEAD: Ask and consistently care
  • Don’t wait for requests INSTEAD: Anticipate needs and surprise
  • Don’t be slow with actions INSTEAD: Be efficient and focus on results
Package Description

Video program plus a resources kit with PDFs of workbooks with ESL learning activities and quizzes, PowerPoint Slides and Certificates.

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
  • Stream
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
  • Comedy
STOCK CODE
CEC54A
ISBN
9781925176759
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2021
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions