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INTERNAL SERVICE: List of resources
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Getting Motivated
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Building Relationships
from the series:
Cutting Edge Communication Comedy Series 1-80
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Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Personality Clash
from the series:
Difficult People and Situations Series
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Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Sales & Service Turn-Offs
from the series:
Take Away Training Series
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Identify the ten core principles of excellent service and what typically turns customers off.
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The Spirit of Service
from the series:
Take Away Training Series
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Learn behaviours that internal and external customers love, so you deliver excellent service.
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