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QUALITY & SERVICE EXCELLENCE: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Ethical Behaviour
from the series: Q&A Series
What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect...
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Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach...
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Managing Multiple Sites
Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A major challenge for any growing organisation with...
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Sales and Service Masterclass Series
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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Workplace Excellence Series
This outstanding series of documentary case study programs was filmed in best practice organizations - an online recr...
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Sales & Service Turn-Offs
Identify the ten core principles of excellent service and what typically turns customers off. ...
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Creating a High Performance Workplace Series
Produced by Eve Ash in consultation with Dr Kevin Griffiths, this series provides an holistic solution for organisa...
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Leadership for Quality Service
In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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A System of Change Series
A System of Change looks at excellence in change management and advice for people facing the need to change. Psycholog...
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