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INTERPERSONAL SKILLS: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Assertiveness
from the series: Switch On Series
Switch on Assertiveness demonstrates a simple approach based on the notion of ‘scripts’ or ‘message...
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Switch On - Caring
from the series: Switch On Series
Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Everyone
from the series: Switch On Series
Switch on Everyone demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages&rsq...
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Switch On - Managers
from the series: Switch On Series
Switch on Managers shows you can develop effective thinking patterns and behaviors to improve your leadership and man...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On - Staff
from the series: Switch On Series
This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel...
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Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Body Language & Rapport in Interviewing
The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build ...
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Boomerang
Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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Appreciate Diversity and Inclusion
Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge tea...
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Calming a Complainer
The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus...
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Making Decisions and Choices
Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get thr...
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Success at Work: 02 Communicate Effectively
from the series: Success at Work Series
Project positively, listen and respect others and be clear and engaging. ...
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Success at Work: 03 Be Confident and Assertive
from the series: Success at Work Series
Speak with confidence, overcome personal blocks and be assertive. ...
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Success at Work: 04 Set and Achieve Goals
from the series: Success at Work Series
Be clear about your goals and steps to achieve them and persist. ...
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Success at Work: 08 Build Employability Skills
from the series: Success at Work Series
Find ways to learn new skills, manage your emotions and speak impressively. ...
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Success at Work: 09 Demonstrate Your Strengths
from the series: Success at Work Series
Surprise people with knowledge, experience and self-awareness. ...
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Prejudice and Discrimination
Dion experiences prejudice and Casey is victim to mob mentality. ...
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Stereotyping and Diversity
Marcus uses hat day to demonstrate stereotyping and Casey is in tears. ...
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Overcoming Setbacks
When facing setbacks recognize when you feel stuck and move forward. ...
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Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
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Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Listening Actively
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess...
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Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Creating Positive Impressions
Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Developing Successful Mindsets
Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te...
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Overcoming Disempowerment
Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee...
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Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Dealing with Manipulative People
Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc...
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Difficult People and Situations Series
The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
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Leadership Sins
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demon...
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Managing Boundaries
One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari...
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Managing Difficult Customers and Complaints
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Managing Personal Finances
Peter Quarry interviews investment advisor Freda Miriklis In this program, Freda Miriklis, shares her top three tip...
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Negotiating With Suppliers
Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Open Communication & Teamwork
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the shari...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Understanding Personality Differences
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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Overcoming Personal Barriers to Diversity
Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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10 Powerful Networking Skills
Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you ...
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Developing Emotional Competence
The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t...
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The Psychology of Saying Sorry
Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
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Rewrite Your Relationships!
How to turn your negative thoughts into positive scripts and create the relationships you want. . ...
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Rewrite Your Life!
How to turn your negative thoughts into positive scripts and change your life. ...
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7 Steps to Improving Communication
Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ...
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Hotlines Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Communication Essentials Series
Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa...
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Teamwork Essentials Series
How can teams work better? How can they cope with change? What exactly is team building? What are the key communica...
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Feedback Solutions Series
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g...
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Teenagers Guide To The Galaxy Series
An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash.   ...
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People Skills Series
This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop...
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