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LISTENING SKILLS: List of resources
Title & Format Description
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Switch On - Caring
from the series: Switch On Series
Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Boomerang
Learn how to use the reciprocity urge to create happy customers and cooperative teams. ...
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How to Mediate Conflicts
How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from lear...
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Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ...
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Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ...
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Breaking Bullying
Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,...
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Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i...
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Listening Actively
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess...
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Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when t...
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Difficult People and Situations Series
The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this lead...
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Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed ...
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Presenting with Impact
Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Selling Yourself First
Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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The Power of Empathy
Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Communicating Clearly
from the series: Hotlines Series
Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
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Listening
Find out common listening mistakes and how to really hear what people are saying. ...
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Listening & Understanding
Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Effective Listening
from the series: People Skills Series
Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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