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COACHING & COUNSELLING: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Respect
from the series: Switch On Series
The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Coaching and Mentoring New People
Coaching and Mentoring New People is all about managers providing professional development and personal support for n...
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Manage Hygiene Boundaries
Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practic...
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Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i...
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Handling Tricky Appraisals
Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be...
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Supervising Effectively
Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fata...
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Supporting Others
Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying...
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Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Surviving Team Conflicts
Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse...
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Difficult Appraisal Situations
from the series: Q&A Series
This is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest ch...
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How to Develop Your People
Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guide...
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Recognition & Feedback
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, b...
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10 Steps to Flawless Appraisal Interviews
Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical t...
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6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p...
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Conducting Successful Discipline Interviews
Many managers are confused by the difference between a discipline interview and a counselling or coaching session. Psy...
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How to Manage & Motivate a Sales Team
Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their...
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Coaching Challenges Series
In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe...
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Essential Counselling Skills
Learn the three main types of counselling skills and how to develop them to increase interpersonal effectiveness. ...
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The Power of Empathy
Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Career Coaching Skills
In this video, discover why growing, developing and nurturing your people is one of the most important management func...
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Mentoring for Executives
This video describes how executive mentoring should work. Learn the differences between internal and external ment...
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Situational Coaching
This video explains a five-step approach to coaching and how to vary it according to the specific needs of employees a...
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Coaching
Assess when to use coaching to improve performance, confidence and motivation. ...
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Counselling Poor Performers
Use a six-step approach to help staff improve their standard of work. ...
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Mentoring
Learn the essential skills required by both mentors and proteges. ...
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Performance Excellence Series
In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to he...
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Giving Feedback - Advanced Skills
This video provides specific behavioural techniques for dealing with the four most common difficult situations enco...
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Giving Feedback - Basic Skills
How do you give feedback to another person in the workplace? This video demonstrates how to structure the ...
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Giving Personal Feedback
Learn how to give feedback so that it gets the results you want. ...
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Productive Counselling
from the series: People Skills Series
Discover the major trap managers, team leaders and others fall into when counselling. Learn the difference bet...
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Coaching on the Job
from the series: People Skills Series
This five step coaching technique will ensure that new tasks are clearly explained, understood and learned. ...
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The Improving Performance Series
A set of 8 programs to develop skills for managers to talk to staff about poor performance....
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