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CUSTOMER NEEDS: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Respect
from the series:
Switch On Series
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The Switch on Respect course provides the stimulus for everyone to develop respectful thinking patterns and behaviors...
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Consistent Sensational Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tou...
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
...
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Creating Positive Impressions
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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Closing the Sale
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
A panel of sales experts hosted ...
More...
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Managing Difficult Customers and Complaints
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
More...
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Overcoming Objections
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
More...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
More...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
A panel of sales experts hoste...
More...
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Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry hosts...
More...
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Selling Yourself First
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
More...
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What Customers Love and Hate
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
This program provides a wealth o...
More...
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The Art of Questioning
from the series:
Take Away Training Series
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Discover how to be interesting, engaging and effective when asking questions. Learn various forms of questions, how be...
More...
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Secret Service Awards
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The Secret Service Awards is where 'Candid Camera' meets 'MTV'!
Viewers have sent in their own secretly shot videoclips ...
More...
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Putting Customers First
from the series:
Creating a High Performance Workplace Series
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This video covers key training areas for achieving superior customer service by putting customers first. These incl...
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Listening & Understanding
from the series:
Communication Essentials Series
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Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
More...
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Effective Listening
from the series:
People Skills Series
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
More...
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Staff Can Do Too
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Teach frontline staff to meet customers' needs with the CAN DO formula.
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