Video  Finder
How to Make a 5 Star Impression
This title is part of the Take Away Training Series
Duration: 12 minutes
Synopsis
Learn how to make a powerful impression anywhere, any time. Ideal for those in sales or service, trainers, presenters, people going for job interviews, and anyone trying to influence others.
Key Learning Points

1. Deliver Politeness & Courtesy

  • Use of names
  • Greeting
  • Eye contact
  • Smiling
  • Positive body language
  • Offer as much assistance as possible
  • If something goes wrong, apologise
  • Create 'wow' response with 5 star politeness and courtesy

2. Have Knowledge & Information

  • Know things about company, product, service
  • Do research to find out more
  • Refer to facts and research

3. Reveal Achievements

  • Mention achievements to create an impression
  • Talk in a subtle, modest way instead of a bragging way
  • Achievements can be feedback you have received

4. Show Enthusiasm & Motivation

  • Using tone of voice, body language, smile, eye contact
  • Recognise if you lack enthusiasm & motivation
  • Observe someone else who is more extroverted, and look at the things they do and practise them

5. State Values & Beliefs

  • When you make a statement about your values or beliefs it leaves a strong impression
  • Make sure you follow with the action you are talking about

Implementing the 5 points:

  • Going for a job interview, aim to hit all 5 points
  • Use as a checklist
Package Description
DVD
Recommended Audiences
  • Sales Staff
  • Managers
  • Trainers
  • All staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT94
ISBN
9780975108819
Published
Melbourne
Filming location
Australia
Release year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions