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AGGRESSION & ABUSE: List of resources
Title & Format Description
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Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Managing Aggression in the Workplace
This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
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Dealing with Abusive & Threatening Calls
Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
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Managing Anger & Abuse
from the series: Hotlines Series
When customers are angry it is important to deal with them effectively and professionally. ...
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