Video  Finder
Controlling Call Time
This title is part of the Hotlines Series
Duration: 15 minutes
Synopsis

Staff in call centres need to be able to control call time and manage talkative callers politely.

Key Learning Points

• Be patient
• Respond and move on
• Ask questions or offer help
• Summarise
• Interrupt politely - use name
• Stick to rules

Package Description
DVD with 10 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL10
ISBN
9780980353310
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions