LEAD with Empathy will help all leaders to focus on four core leadership soft skills. Great leaders listen, they have empathy, they ask questions and they give clear direction. Psychologist Eve Ash outlines the ways leaders can learn how to LEAD.

Once this video is completed you will have learned to implement the LEAD formula, beginning by listening well and responding with empathy to what people are saying. You will recognize how showing genuine interest and compassion, not talking in clichés, builds trust. You will have learned to ask for people’s input and keep an open mind on topics and policies. And you will know that people will follow with confidence when you provide clear direction.

Use the four key skills of the LEAD formula to improve your leadership skills:

• Listen carefully to become a very good listener
• Empathize – respond with care, interest and compassion
• Ask for input as a means of staying on track
• Keep an open mind
• Direct people clearly so they have confidence in following you

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