SLA – Service Level Agreement
This title is part of the
2 Minutes To Success Series
Duration: 2 mins
Synopsis
SLA – Service Level Agreement is a timely video that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and standards will be measured. In this video psychologist Eve Ash explains how SLAs work and the essential steps in developing them.
Key Learning Points
- Learn about a Service Level Agreement (SLA) and what it comprises
- Discover who is responsible for the SLA delivery
- Determine what the service consists of and the targets and deliverables expected
- Clarify milestones, dates and how the service's progress is tracked
- Discover how performance is measured, reviewed and signed off at each stage
- Consider remedies or penalties if agreed service levels are not achieved and bonuses for outstanding performance
Recommended Audiences
- Executives
- Personal Use
- Managers
Distributed in the following format(s)
- DVD
- Stream
Available in the following language(s)
- English
Media Type
Video Recording
STOCK CODE
2M2S82
Published
Melbourne, Australia
Filming location
Melbourne, Australia
Release year
2022
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions