PLUS Service Champion
This title is part of the
2 Minutes To Success Series
Duration: 2 mins
Synopsis
PLUS Service Champion is a video outlining a PLUS approach excellent service. Good customer service means making sure that the needs of our customers’ (internal and external) are met by providing timely, efficient service. In this video psychologist Eve Ash explains how being Proactive, Listening, Understanding and Special is the recipe for becoming a PLUS Service Champion. Good customer service involves building good relationships with customers in a positive, helpful and friendly atmosphere. Adopting a PLUS Service Champion approach is an excellent way to do this.
Key Learning Points
- Learn the four key qualities of a PLUS Service Champion – Proactive, Listens, Understands and Special
- Learn to be Proactive by showing initiative and anticipating needs
- Listen to what people are requesting and respond appropriately
- Understand what is wanted and when, without judgment or impatience
- Be Special and treat others as special with surprises and extra help or advice
Recommended Audiences
- Service Staff
- Personal Use
Distributed in the following format(s)
- DVD
- Stream
Available in the following language(s)
- English
Media Type
Video Recording
STOCK CODE
2M2S76
Published
Melbourne, Australia
Filming location
Melbourne, Australia
Release year
2022
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions