This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right way to resolve conflict and that behavioral flexibility is crucial.
This program features psychologist Peter Quarry, interviewing Dr Herb Kindler, Director, Center for Management Effectiveness, USA.
Dr Herb Kindler, Ph.D. created the Centre for Management Effectiveness in LA. He is a former CEO and management professor.
His books include Managing Disagreement Constructively and Risk Taking For Decision Makers - by Crisp. Herb Kindler has conducted hundreds of leadership training programs in the United States and overseas.
He was a chief engineer and CEO in industry before becoming full professor of management at Loyola Marymount University in Los Angeles. Dr. Kindler has consulted to Symantec, Lockheed Martin, Hughes Electronics, IBM, Mattel Toys, General Motors, JVC, Lawrence Livermore National Laboratory, TRW, Starbucks, BBDO, Port of Oakland, U.S. Navy, City of Torrance, Congress Capacitación Ejecutiva (Mexico), Thai Airways and Nortel Networks (Thailand).
- the costs of managing conflict poorly
- different ways of managing disagreements
- how firm or flexible should you be?
- how engaged or distant should you be?
- why collaboration is not always the best approach
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- Managers
- Executives
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