Video  Finder
Can We Talk?
This title is part of the Coaching Challenges Series
Duration: 10 minutes
Synopsis
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she start? How can she handle her anxiety and fear of what might happen?

An essential part of coaching someone is giving them feedback about their performance - telling them what they are doing well, and also what they could do better. But knowing what to say and how to say it can create a lot of anxiety.

Marie is fearful about giving feedback to Claude, her colleague, because she can imagine his negative reaction. Many people are worried about how others will react to feedback.

So how can we overcome this fear? The best way is just to get started with the conversation because starting is the hardest part.

Key Learning Points
  • Why are people so fearful of giving feedback, especially when it is about something that needs changing?
  • How do you prepare yourself for giving feedback?
  • What are some practical ways to get started?
  • What do you say to get your message across effectively?
  • How can you minimise, or even avoid, conflict developing?
Learning Outcomes
Describe why people avoid feedback and coaching
Describe and demonstrate four techniques for initiating a feedback and coaching session
Package Description
DVD with PDF workbook on disc
Recommended Audiences
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
CC01
Published
Melbourne
Filming location
USA
Release year
2003
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions