In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer practical solutions for managers to overcome the issue.

Examples of sloppy work can include: slow or late completion of tasks, mistakes, taking shortcuts that can lead to safety, quality and compliancy issues, incomplete work, unchecked first drafts, neglecting to return calls.

Of course the reasons for these work habits can vary, but the consequences can be far reaching. A sloppy worker can present a poor role model for new employees. Team members can become resentful as they take on extra work. Delays and poor quality can lead to service complaints, which can impact on business success.

This program offers six practical guidelines to support managers to understand employee work habits and to improve work performance.

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1. Set standards.
2. Translate company objectives and standards to teams.
3. Develop skills through training.
4. Monitor work and provide feedback.
5. Manage mistakes.
6. Reinforce and reward good work.

DVD

• Managers

• DVD

• English

• Interview