This video covers key training areas for achieving superior customer service by putting customers first. These include identifying customers, asking for feedback, injecting service enthusiasm and streamlining service procedures to provide personalised service and ensure customer satisfaction.

The experiences of two organisations, Mobil and Centrelink, have been used as examples to show how high performance and outstanding quality service can be achieved by putting customers first.

The video covers key training areas for achieving superior customer service including identifying customers, asking for feedback, promoting service enthusiasm and streamlining service procedures to provide personalised service and ensure customer satisfaction.

1. Know your customers
2. Ask for customer feedback
3. Create service enthusiasm
4. Streamline procedures
5. Personalise service
6. Ensure satisfaction