Video  Finder
Dealing with Conflict Case Studies
Duration: 12 minutes
Synopsis

These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and training sessions about dealing with conflict.

• Case 1: The urgent order. (2 & 1/2 minutes)
• Case 2: Trouble in Maintenance. (3 minutes)
• Case 3: The receptionist and the customer. (2 & 1/2 minutes)
• Case 4: The call centre.(4 minutes)

Package Description

DVD

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Case Study
STOCK CODE
DEALCASE
ISBN
9781921635014
Published
Melbourne
Filming location
Australia
Release year
2009
Copyright owner
ClickView
Publisher
Seven Dimensions