Management Mastery Checklist
This title is part of the
Take Away Training Series
Synopsis
Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating.
Key Learning Points
1. Lead by example
- Be a role model
- Lend a hand - step in
- Same rules for yourself as for team
- Manager in customer service role with team
- Be exemplary at own work
2. Build trust
- Be consistent, not moody
- Keep promises
- Treat appointments for team members same as external
- Stick by your word
- Admit mistakes
- Admit what you don't know
- Be fair
3. Inspire and motivate
- Be enthusiastic yourself
- Be optimistic, positive
- Give praise and encouragement regularly
4. Communicate effectively
- Explain tasks and roles clearly - check understanding
- Use appropriate method - spoken, written...
- Ask for feedback on specific issues
- Don't over-talk - cluster or group your information
5. Develop the team
- Be there!
- Understand skills needed
- Identify gaps
- Be a coach, mentor
- Individual development
6. Be supportive
- Understand concerns
- Show empathy
- Be flexible, creative in supporting through a specific problem
- Support the most desired management characteristic according to surveys
7. Create a feedback culture
- Encourage open, honest feedback
- Ask for/welcome feedback yourself
- Be non-defensive
- Regular feedback
- Time for each person
8. Focus on results
- Don't do other behaviours, then miss this critical one!
- Maintain focus on goals and how they can be achieved
Package Description
DVD
Recommended Audiences
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT57
ISBN
9781921909689
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions